Shipping policy

Processing Time

All orders are processed and packed with care within 1–3 business days. You will receive a confirmation email once your order has shipped, including tracking information.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location:

- Standard Domestic Shipping: 2–5 business days

- Expedited Domestic Shipping: 2–3 business days

Please note: Delivery delays can occasionally occur due to carrier issues or extreme weather.

Lost or Stolen Packages

Maison Céramique is not responsible for lost or stolen packages confirmed as delivered to the address on the order. If your tracking shows delivered but you haven't received it, please contact the shipping carrier directly to file a claim.